FREQUENTLY ASKED QUESTIONS

  • CONTACT INFORMATION: Please email info@kitchenkaleidoshop.com with any question or concerns.

  • HOW ARE ORDERS SHIPPED: Kitchen Kaleido Shop uses USPS for shipping. All items do take a standard 5-10 business days. Once the package is sent we provide customers with USPS tracking information. Once tracking number is provided, Kitchen Kaleido Shop is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves our warehouse.

  • HOW LONG WILL MY ORDER TAKE: All orders take an average of 5-10 business days for fulfillment and shipping. Once package is sent we provide customers with USPS tracking information. Once tracking number is provided, Kitchen Kaleido Shop is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves our warehouse.

  • WHAT PAYMENT METHOD DO YOU ACCEPT: Kitchen Kaleido Shop offers several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express credit cards. We also accept PayPal, All Stipe, Google Pay and Kitchen Kaleido Shop E-Credit codes (online store credit).

  • TRACK MY ORDER: Track your order with tracking number provided in SHIPPING NOTIFICATION E-MAIL. (Please allow for up to 2-4 business days for processing from when you place your order for the status to update email)

  • CAN I CHANGE OR CANCEL MY ORDER: If you wish to modify or cancel your order, please email info@kitchenkaleidoshop.com within the same day of placing your order for a full refund (before 11pm eastern standard time of the day you placed your order), if after midnight (12am est) you still wish to cancel your order we can provide in store e-credit for total paid. NO CANCELATIONS DURING SALES ARE ACCEPTED. Be advised orders that have been shipped, will no longer be available to update or be changed.

  • I PLACED AN ORDER BUT HAVEN'T SEEN ANY MOVEMENT : There are several reasons why your order may have been delayed. Please note, MOST orders leave our warehouse within 72 hours (excluding Saturdays, Sundays, and Holidays) of the order being placed.

-In some cases our Customer Protection Team may hold orders that run the risk of being fraudulent or that need additional review or verification. When this happens, our Customer Protection Team will reach out to you directly if your order will be delayed due to it being reviewed.

-In some cases WE MAY run out of a hot item that is expected back in stock within a few business days. If this was the only item you ordered, rather than cancelling your order, it will be held until the item is back in stock and we are able to fulfill the order. When this happens our Customer Care Team will send you an email notifying you of the delay.-I still have a question. How do I reach your customer care team?

If you need to reach our Customer care team, please email info@kitchenkaleidoshop.com with as much information as possible. A member from our team will get back to you within 24 hours, M-F.

Please note, emails sent over the weekend and Holidays will be responded to in the order they were received, the next business day.